Monday, June 12, 2006

Because nothing says service...

Like a complete brush-off. And a $6.00 processing fee.

Dear Ms. Podolske:
Thank you for contacting us. We do not provide duplicate receipts. If you used your CVS Extra Care card when you made your purchases, you may request your Flexible Spending Account Report. This report is currently not available on line. Please contact our Customer Care Department at 1-800-746-7287 for this information.

You may also request your patient prescription history from the pharmacy in which you have made your purchases. They keep information for up to one year. If you are searching beyond one year please contact our Privacy Office at 1-800-287-2414. A $6.00 processing fee will be incurred for this service.

Sincerely,
[Fabricated handle #3,214]
Customer Relations Representative

1 comment:

Anonymous said...

I got the same crappy service too from CVS. $6.00 for records! They make way too much $$$ but want more.