Sunday, March 18, 2007

Another customer service triumph!

Okay, I think I've taken the anonymity thing far enough, at least where the manufacturer of our back-porch stove is concerned. Besides, one can only appreciate how ridiculous the following response--from a complaint about a stove entered on the Frigidaire website--is, for they not only got the appliance wrong, they offered advice that falls clearly under the heading of "Unhelpful." "That ship has sailed." "Too late baby." (Or am I missing something here?)

For your able consideration:

"Thank you for contacting Electrolux Major Appliances. Did the salesman know what dimensions you were working with? Unfortunately, we cannot make [local appliance store] take the unit back. Our independent dealers make their own policies and regulations that we have no control over. In the future it would probably be safer to deal with a larger retailer such as the Lowe's store in Springfield, MA. This way, if there is an issue with the product they can exchange it immediately. We apologize for the inconvenience you have experienced."

And do the "Be a Local Hero" people need to be alerted of this "advice"?

In case you're wondering, I responded to this e-mail thanking them for their "help" and the very clear warning that I should never buy a Frigidaire appliance for the rest of my natural life. And perhaps future lives, should reincarnation turn out to be a fact and not a theory....

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